Each P Squared product has it's own dedicated Support Area with links to download the latest versions as well as manuals, walkthroughs and "How-To" sections as well as links to the products discussion areas in the Community Forums.
Our most popular Products Support Centres are:
The P Squared Community Forum is provided for both users of P Squared Products to obtain technical support as well as discuss their operation with other users. As a public forum, it's also a useful place for people thinking about investing in a P Squared Product to find out what other users think
The FAQ and announcements sections are open to all, but to read the other areas you will need to use the "Register" link in the top right corner of the Forum's webpage.
Before contacting P Squared, always check the FAQ section of the Forum as the answer may already be there!
We use a custom designed Support Management system used to track ALL support requests that automatically logs all phone calls and support emails and the engineers then add notes about each request. To help us help you (ugh!) please try to have your P-SQUID (your P Squared Account reference) to hand when you get in touch with us. It helps if you can include your P-SQUID in any emails as well - i.e. "My P-SQUID is BOBRADIO"
For product support, please contact P Squared with a description of your problem, the software product and version number and any error messages that you have received. Alternatively you can call us on (+44) (0)1482 350700. You should familiarise yourself with our Technical Support Policy
Technical Support Hours: Monday - Friday, 9:30am - 5:00pm UK time. Closed UK national holidays. We do offer an out of hours support line - details are on the above number.
E-mail problems/questions to email@example.com
If you need a License Code for a P Squared product, email firstname.lastname@example.org giving your current Licensee Name, your company's name (if applicable) and contact details including a telephone number we can reach you on if necessary. Alternatively you can activate or renew license codes online by visiting http://secure.psquared.net.
Remote Control Solutions
Sometimes it's easier for P Squared Technical Support to 'remote control' your computer to help you diagnose and fix problems. We use several different Remote Control Solutions depending on the specific situations, but some of the most popular are listed here.
P Squared Reverse VNC Connection - When you click this link, it will ask you to run or save a file. Click Run and after it loads it will ask you which engineer you want to automatically connect to and lets them control your desktop.
This connection is not permanent, and no changes are made to your computer. Once the remote session has ended the software will automatically close
- LogMeIn.com - Always on, secured Remote Control